Argos Garthdee (Inside Sainsbury's)

Jill Youngson
5 Star
Very nice guy helped me today! I wanted to return a Tu item.. Could not find online receipt (deleted from inbox by error!)and was panicking a bit and had had a bit of a rubbish day! The guy was lovely and said we just need to go into your account and we will see recent orders! He made it so simple and had a really lovely manner. Thanks for being so helpful and lovely. Sorry didnt get your name... You are a star⭐
Thursday 11th January 2024

Dave Robb
5 Star
Pleasantly and Friendly. Staff very helpful and know their job.
Wednesday 10th April 2024

deek
5 Star
Customer friendly service. Always has what you need in stock.
Wednesday 10th April 2024

Jurgita Bernotaite
5 Star
Experienced best customer service today by staff member Ciara. Can't thank her enough for making my order return stress free.
Thursday 5th October 2023

M M
1 Star
They managed to lose part of my order I purchased (which I only found by phoning them myself.) The order was two £1000+ computers. They only delivered one. I phoned customer care, they said go to the store. I go to the store, and a store colleague insinuated that I was lying when trying to attain the refund the customer care team told me they had arranged with the store, even with the receipt and proof of purchase/bank statement. Tried to offer me a lesser refund in the store, instead of the full amount. Diabolical behaviour. Asked them where that figure had come from to be told she didn't know and then said she didn't feel comfortable processing the refund and to come back the next day. After several hours I've managed to get a refund on my second visit with the store manager now, for the full amount, hours down the rabbit hole. Argos has admitted fault. For a time, I thought I would have to contact trading standards, and the police, for essentially fraud and theft to get the money I spent with them back. Absolutely shocking level of incompetenece and negligence shown by everyone who was not a store manager, or part of the customer care team, who both tried to pass the buck back to each other to not have to admit fault and process the refund. Mistakes happen. I would have accepted that if told it was going to be handled before I had to bob and weave being told I was in the wrong and that I was trying to get a refund on an item already delivered. The merry go round goose chase I've been on has left me extremely disappointed, exhausted, and angry with Argos, the Home Delivery team, the Customer Care department, and Sainburies in total for allowing this mess to happen.
Saturday 8th October 2022